We extend our sincerest apologies for any inconvenience caused by the calls and messages you received before your due date.
Please be advised that these were simply reminders that we typically send to our valued customers to ensure that they remain up-to-date with their loan commitments and avoid any potential default fees.
Rest assured that we are committed to improving our processes and minimizing the frequency of these reminders, as we understand the importance of respecting our customers' time and privacy.