We’re sorry to hear that you’re unable to make your Flexi Credit Loan payment through your FairMoney bank account. To resolve this, please ensure your app is updated to the latest version and follow these steps to clear the cache:
- Go to your phone settings.
- Select Apps (or Apps and Notifications).
- Tap View All Apps.
- Find and select the FairMoney app.
- Go to Storage and Cache.
- Tap Clear Cache and Clear Storage.
- Restart your device.
After completing these steps, you’ll need to go through a new facial verification process when logging back into the app.
If the issue persists, kindly send us a screenshot of the error message for further assistance.