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App Sign in

Unable to Log in or reset
We apologize for the inconvenience you are experiencing concerning logging into the app. Kindly update your app to the latest version via the Play Store...
Wed, 22 Jan, 2025 at 2:46 PM
Facematch Verification
We apologize for the challenge experienced with accessing your account. Kindly update your app to the latest version via the Play Store or App Store. H...
Wed, 22 Jan, 2025 at 2:48 PM
My App is not working
We are sorry to hear about the experience with the App.  Kindly provide us with a screen recording of what you’re experiencing via help@fairmoney.io to aid...
Wed, 22 Jan, 2025 at 2:51 PM
How do I reset my password?
If you can no longer remember your FairMoney login pin, kindly follow the short steps provided below: Click the 'Forgot your PIN' option on the...
Wed, 22 Jan, 2025 at 2:52 PM
How do I change my registered or lost phone number?
To change your registered number on the app, kindly update your app and follow these steps: Tap "Login." Click "Lost Phone number? Chan...
Wed, 22 Jan, 2025 at 2:54 PM
Unable to Update the App
We apologize for the difficulty experienced with updating the app.  Please uninstall the current app and reinstall the latest version on the Google Play St...
Wed, 22 Jan, 2025 at 2:54 PM
Unable to Find/download App on Playstore
We apologize for the difficulty experienced with downloading our app.  Kindly ensure that your phone has an Android version 5.0 upward to enable you to ...
Wed, 22 Jan, 2025 at 2:55 PM
How can I switch device to login?
Kindly note that we currently do not have a provision for our customers to switch between devices to Log in. If you registered using an Android device, you ...
Wed, 22 Jan, 2025 at 2:56 PM
I am getting error message "Incorrect PIN".
Please ensure you are inputting the correct PIN to enable you to access your account. If you have forgotten your PIN, kindly follow the steps below to r...
Wed, 22 Jan, 2025 at 2:57 PM