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Consumer Loan

Do I have to accept the full loan amount offered?
No. The amount shown is the maximum amount available to you. You're free to choose a lower amount if you prefer.
Wed, 21 Oct, 2026 at 6:55 PM
What does "Offer Ready" mean?
It means your application has been reviewed and your loan offer is now available. You can review the offer, choose the amount and repayment period that suit...
Wed, 21 Oct, 2026 at 6:56 PM
Why is my application taking longer than expected?
Some applications require additional verification before a decision can be made. In some cases, customers may need an address verification call before their...
Wed, 21 Oct, 2026 at 6:56 PM
My application is still under review. Is this normal?
Yes. It's normal for your application to remain under review during the review period. If it takes longer than 48 hours, please contact Customer Support.
Wed, 21 Oct, 2026 at 6:57 PM
How do I know my application has been submitted?
Once your application has been submitted, you'll see a confirmation message letting you know it's under review. Reviews may take up to 48 hours, and...
Wed, 21 Oct, 2026 at 6:57 PM
Is the Premium Loan amount guaranteed?
No. The Premium Loan amount shown is provisional. Final approval depends on the outcome of the verification process.
Wed, 21 Oct, 2026 at 6:57 PM
Can I skip adding my office email?
Yes. If you don't have an office email address, simply tap "Skip this." Your application can still continue.
Wed, 21 Oct, 2026 at 6:58 PM
Why am I being asked to enter my NIN?
Depending on your account tier, you may be asked to complete a Know Your Customer (KYC) upgrade. Please enter your NIN exactly as it appears on your NIN sli...
Wed, 21 Oct, 2026 at 6:58 PM
Why do I need to confirm my home address?
Your home address is used during the verification process. Please make sure it is current and correctly entered before proceeding.
Wed, 21 Oct, 2026 at 6:59 PM
I work remotely. What office address should I enter?
If you work remotely or don't have a fixed office, please enter your employer's registered office address or the nearest office location.
Wed, 21 Oct, 2026 at 6:59 PM