FairMoney

FairSave 19

• What is FairSave?
• Is my money safe with FairSave?
• What is the difference between your FairMoney bank account and FairSave?
• How much interest do I earn with FairSave?
• When do I get the interest posted to my FairSave?

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Loans 13

• How can I get a Loan?
• How much can I borrow and for how long?
• Do I need documents or a collateral?
• Can I get another loan immediately?
• Where will my loan get disbursed to?

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Loan repayment 13

• How do I make repayment?
• How do I check my loan balance and payment date?
• What happens if I don't pay back?
• What happens if I lose my phone?
• How do I pay via card?

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FairMoney bank account 15

• Will I get charged for transfers from my FairMoney account?
• Will I get charged any fees for opening a FairMoney bank account?
• How do I put money in my FairMoney bank account?
• How do I perform withdrawal from my FairMoney bank account?
• How do I see the transactions that have occurred on my FairMoney bank account?

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FRESHDESK TICKET ESCALATION 0

CS TEAM ESCALATION MANUAL 0

LV2 ESCALATION PROCESS 0

PAYMENTS ISSUES 0

REQUESTS 0

SCRIPT GUIDE 0

CSAT SURVEY GUIDELINE 0

Opt-out policy 0

Your order 0

GENERAL FAQ 0

Gifts 0

Coupons 0

Loan Top Up 3

• How do I Request for Loan Top Up
• Request to adjust payment schedule after top-up
• Top-up no longer needed

Loan Extension 3

• Is my loan extension activated?
• How do I extend my Loan?
• My Loan Extension did not apply on my loan

Loan Miscellaneous 4

• How do I get my referral code?
• Deceased Client
• Update my credit record
• I want Letter of Indebtedness or Non-Indebtedness

FairMoney Cards 8

• How do I activate my Card?
• Dispense Error dispute
• How do I request for Debit Card?
• Why is my Card not yet delivered?
• What do I do if my card is lost?

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App Sign in 9

• Unable to Log in or reset
• Facematch Verification
• My App is not working
• How do I reset my password?
• How do I change my registered or lost phone number?

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Onboarding/KYC 3

• Why is my BVN linked to another Account?
• Update KYC Info
• Account with Facebook

Savings 21

• About FairSave
• How do I set up Autosave?
• Unable to access FairSave?
• Unable to Withdraw from FairSave?
• Unable to deposit to FairSave?

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Funds Transfers 11

• How do I open a FairMoney Bank Account
• Will I get charged any fees for opening a FairMoney Account
• Is there a minimum balance to open a FairMoney Account?
• How can I send money?
• How can I confirm my transfer status?

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Loan Collections 3

• Excessive calls on loan repayment
• Need more time to repay?
• Loan Renegotiation

Flexi Loan 8

• How to Repay
• Interest rate
• Eligibility
• How to Apply for loan
• Billing Cycle

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